Our guarantee

At Jade Artisan, we believe in the timeless beauty and authenticity of our products. Our commitment to excellence is not just a promise, it's a guarantee. Here are our promises to our customers:

  1. Only real, authentic jade: Every piece of jewelry from Jade Artisan is crafted from natural, authentic jade. Our dedication to using only genuine materials ensures that each item you purchase is not just an accessory, but a piece of art.
  2. 7-day return policy, no questions asked: We understand that sometimes a piece may not be what you expected, which is why we offer a 7-day no-questions-asked return policy. Your satisfaction is Jade Artisan's top priority.
  3. Free global delivery: Experience the luxury of Jade Artisan no matter where you are. Our free global delivery service means that your chosen piece will reach you safely, wherever you are in the world.
  4. Luxurious gift packaging: To enhance the experience of gifting, each of our jewels is encased in a made-in-Japan premium velvet jewelry box. This touch of luxury makes our pieces the perfect gift for those special moments.
  5. Certified Authenticity: With every purchase, you have the option to request a Jade Artisan authenticity certificate and a 3rd party lab certificate. We take pride in the authenticity and quality of our jewelry.
  6. Only happy customers: Our commitment to quality and customer satisfaction is reflected in our 5-star customer reviews on Facebook. We cherish the happiness and satisfaction of our customers, and it shows.

In the world of Jade Artisan, your trust and happiness are our most cherished assets. We're not just selling jewelry; we're offering a piece of art that carries a piece of history and culture. Our guarantee is our bond with you - a promise of quality, authenticity, and satisfaction.

Experience the world of Jade Artisan, where every piece tells a story, and every purchase is a journey of delight.